Bennett Property Management uses Appfolio for all tenant communications including inquiries or repairs requests. Submitting a work order through your tenant portal helps us to keep track of jobs between our staff and outside contractors when needed. So we ask that you follow these guidelines to get us all the information we need.

HOW TO:

1. Submit your work order with as much detail as possible – this helps us know what type of repair we need to plan for. Sometimes we can offer in house repairs while other times we need to call outside contractors.

2. Attach images to give us a visual – you can take pictures of your appliance make/model stickers, or send an image of a broken outlet, or send a picture of where something is located- all the things we will need to see in order to offer a quick response.

3. Make note of times you are allowing us to access your unit. We have spare keys for emergencies and repairs so that you can be off at work while we fix things. If you prefer to be present during the work you can also make note in your work order. We do not require you to be present- it is your choice. If you have pets in your unit you can also let us know and we will make sure to not let them out or disturb them.

4. Note the level of emergency of your repair. Sometimes you may need to call the emergency line (206-933-1950 ext 1) if it requires immediate work (like an active water leak or a lock out). If you have repairs that are non urgent we will schedule it out with you for as soon as our maintenance team has an opening.

5. If your work order has not been resolved in a timely manner OR if you need to update the status of your problem you can edit your work order and add more images, more detail, etc. 

We do our best as a small business to keep track of all of our tenants and keep rental units in good condition. Work orders can be for things you notice in common areas too! We appreciate the heads up from tenants so that we can address things before they become more work.